Service Reminder

Service Reminder Notification API

The Service Reminder Notification API allows workshops to send automated reminders to customers, ensuring their vehicles receive timely maintenance. This API helps increase customer engagement, reduce no-shows, and improve service scheduling efficiency.

What You Need Before You Start

Before sending service reminders, make sure you have the following:

Authentication Token – Required to access the API.

Workshop ID – Ensures reminders are sent from the correct service center.

Customer Details – Either a customer ID or phone number (must be in zero-leading format).

Car Registration Number (carRego) – Identifies the vehicle associated with the reminder.

With these details, you’re ready to engage customers and keep them informed about their next service!

Why Use This API?

Enhance customer engagement – Keep customers informed and increase rebookings effortlessly.

Automate service reminders – No more manual follow-ups—the API does the work for you!

Smart customer management – If a customer doesn’t exist, a new profile is automatically created.

Track service history – Link reminders to past bookings and service records for seamless tracking.

Instant SMS notifications – Customers receive a message with a direct rebooking link for easy scheduling.

By using this API, workshops can reduce no-shows, improve customer retention, and streamline service scheduling.

How It Works

Sending a Service Reminder

The workshop triggers a service reminder for a customer.

If the customer doesn’t exist, a new profile is created automatically.

The customer receives an SMS notification with a direct rebooking link.

Checking Reminder Details

After sending a reminder, the workshop can retrieve its details to track its status.

This ensures the reminder was delivered successfully and allows for better monitoring.

This process helps customers never miss a service, while workshops maintain a smooth and efficient workflow.

API Endpoints

Send a Service Reminder

The API provides an endpoint to send immediate service reminders to customers.

Send Reminder

Retrieve Service Reminder Details

Check the status and details of a previously sent reminder.

Get Reminder Details

Additional Notes

If a customer already exists, the API prioritizes their existing data.

If no customer record is found, the system automatically creates a new profile and assigns the vehicle to them.

The SMS reminder includes a unique rebooking link, allowing customers to schedule their next service effortlessly.

This API ensures seamless workshop operations and an enhanced customer experience.

Start using the Service Reminder Notification API today and improve your customer service workflow!